Last Updated: July 7, 2025
Our website address is: https://zaaporder.au.
1. Introduction
Zaap Order (ABN: 21 230 648 693), operating in Melbourne, VIC and through our website https://zaaporder.au/ We is committed to protecting the privacy of your personal information.
This Privacy Policy outlines how we collect, use, disclose, store, and manage your personal information in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).
By using our services, visiting our website, or providing us with your personal information, you consent to the practices described in this Privacy Policy.
2. What is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
3. What Personal Information Do We Collect?
We may collect various types of personal information, depending on your interaction with us, including but not limited to:
Other Information: Any other information you choose to provide to us.
Contact Information: Name, email address, phone number, business name and address.
Account Information: Usernames, passwords (encrypted where applicable), and other details for account creation and management.
Billing and Payment Information: Payment card details (processed securely by third-party payment gateways, we do not store full card numbers on our servers), billing address.
Technical Data: IP address, browser type, operating system, device information, website usage data (e.g., pages visited, time spent on site, referring URLs), cookie data.
Usage Data: Information about how you and your customers use our Cloud POS system, online ordering platform, reservation system, and other services (e.g., transaction details, order history, reservation details, menu items).
Communication Data: Records of communications with us (e.g., emails, chat logs, phone call recordings for quality and training purposes).
Marketing Preferences: Your preferences for receiving marketing communications from us.
4. How Do We Collect Personal Information?
Directly from you:
- When you fill out forms on our website (e.g., “Book a Demo” forms, contact forms, lead generation forms).
- When you sign up for our services or create an account.
- When you communicate with us via email, phone, chat, or social media.
- When you participate in surveys, promotions, or events.
From your use of our services:
- Through your interaction with our Cloud POS system, online ordering platform, and reservation system (as a business owner or a customer of a business using Zaap Order).
- Through cookies, web beacons, and similar technologies on our website (see Section 9 for more details).
From publicly available sources: Where it is reasonably necessary for our functions or activities.
From third parties: Such as marketing partners, analytics providers, or credit reporting bodies (where legally permitted and relevant to our services).
5. Purposes for Collecting, Holding, Using, and Disclosing Personal Information
We collect, hold, use, and disclose your personal information for the following purposes:
For internal administrative purposes, such as record-keeping and staff training.
To provide and deliver our products and services to you, including Cloud POS, online ordering, reservation system, website development, and marketing services.
To manage your account, process payments, and provide customer support.
To improve, develop, and personalise our products and services.
To communicate with you about our services, updates, promotions, and special offers that may be of interest to you.
To conduct market research, data analysis, and business development activities.
To monitor and analyse website usage and trends to enhance user experience.
To comply with our legal and regulatory obligations.
To protect our rights, property, or safety, and that of our users or the public.
For billing and debt recovery purposes.
6. Disclosure of Personal Information to Third Parties
We may disclose your personal information to third parties in the following circumstances:
- Service Providers: To third-party service providers who assist us in operating our business and providing our services (e.g., cloud hosting, payment processors, email marketing platforms, CRM systems, analytics providers, IT support, marketing agencies). These third parties are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Business Partners: With your consent, or where directly related to the services we provide, to our business partners for joint promotions or service offerings.
- Customers of our services: If you are a customer using a Zaap Order-powered online ordering or reservation system, your information will be shared with the business whose system you are using to facilitate your order or reservation.
- Legal Requirements: Where required or authorised by law, court order, or governmental request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
- With Your Consent: When you have provided your express consent for such disclosure.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
7. Overseas Disclosure of Personal Information
Some of our third-party service providers or business partners may be located overseas (e.g., in the USA, Europe, etc.). While we endeavour to use providers who adhere to strong privacy standards, by providing your personal information, you consent to the disclosure of your information to overseas recipients. We will take reasonable steps to ensure that any overseas recipient handles your personal information in a manner consistent with the Australian Privacy Principles. However, if an overseas recipient handles your personal information in breach of the APPs, we may not be liable under the Privacy Act, and you may not be able to seek redress under the Act.
8. Direct Marketing
We may use your personal information to send you direct marketing communications about our products, services, offers, and events that we believe may be of interest to you. This may be via email, SMS, or other electronic means.
You can opt-out of receiving direct marketing communications from us at any time by:
Contacting us directly using the contact details provided in Section 13.
Clicking the “unsubscribe” link in the email or SMS.
9. Cookies and Other Tracking Technologies
Our website uses “cookies” and similar tracking technologies (e.g., pixels, web beacons) to enhance your Browse experience, analyse website traffic, and understand user behaviour.
- What are cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work or work more efficiently, as well as to provide information to the owners of the site.
- How we use cookies: We use cookies for purposes such as:
- Remembering your preferences.
- Analysing website usage and performance.
- Delivering targeted advertising.
- Facilitating functionality (e.g., keeping you logged in).
- Third-party cookies: We may also use third-party cookies (e.g., Google Analytics, Meta Pixel) for analytics and advertising purposes. These third parties may collect information about your online activities across different websites over time.
- Managing cookies: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable cookies, some features of our website may not function correctly.
10. Security of Your Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. This includes:
- Implementing physical, electronic, and procedural safeguards.
- Using secure servers and encryption technology for data transmission where appropriate.
- Restricting access to personal information to authorised personnel only.
- Regularly reviewing our security practices.
While we strive to protect your personal information, we cannot guarantee the absolute security of any information transmitted over the internet, and you do so at your own risk.
11. Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and to request that it be corrected if it is inaccurate, incomplete, or outdated.
To request access or correction, please contact us using the details in Section 13. We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act. We may require you to verify your identity before providing access or making corrections.
12. Making a Complaint
If you believe that we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint with us by contacting our Privacy Officer using the details in Section 13.
We will acknowledge your complaint within a reasonable time and aim to resolve it promptly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer:
Zaap Order Privacy Officer Email: info@zaaporder.au Website: https://zaaporder.au/
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.